Buyer Protection

Money Back Guarantee

Most ShortAZ sales go smoothly, but if there’s a problem with a purchase, the ShortAZ Money Back Guarantee ensures that buyers receive the item they ordered or get their money back.

Buyers can use the ShortAZ Money Back Guarantee when:
They don’t receive an item
They receive an item that doesn’t match the listing description

What’s covered
Most transactions on are covered by the ShortAZ Money Back Guarantee.

Purchases are covered by the ShortAZ Money Back Guarantee when all of the following are true:

An item isn’t received or it isn’t as described in the listing.
A buyer reports that they didn’t receive an item or requests a return within the ShortAZ Money Back Guarantee timelines.
The buyer made the purchase on ShortAZ via checkout or an ShortAZ invoice with one of the following payment methods:
PayPal Credit
Credit card or debit card
The item was paid for in a single payment (including payments with PayPal Credit).

Not covered

Buyer’s remorse or any reason other than not receiving an item or receiving an item that isn’t as described in the listing.
Items damaged upon custom edits.
Duplicate claims through other resolution methods.

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